Terms and Conditions for Garden Services

These Terms and Conditions set out the basis on which Gardeners St Giles provides domestic and commercial garden services. By making a booking, the customer agrees to these terms in full. Please read them carefully before confirming any work. The purpose of this page is to explain how our gardening services are arranged, what is included, how payments are handled, and the responsibilities of both parties. These terms are written for UK use and are intended to be clear, fair, and practical.

Throughout these terms, references to we, us, and our mean the service provider operating under the name Gardeners St Giles. References to you and your mean the customer, client, homeowner, tenant, business, or authorised representative who arranges the work. If a third party books on behalf of another person or property owner, they confirm that they have authority to do so and that the person receiving the service agrees to these terms.

These terms apply to all routine and one-off garden maintenance services, including but not limited to lawn care, pruning, hedge trimming, planting, clearance, seasonal tidy-ups, and related outdoor work. Any additional work agreed after the booking may be treated as a variation to the original service and may affect price, timing, or materials required. Nothing in these terms affects your statutory rights under UK consumer law.

Booking Process

Bookings are normally made through an agreed booking method, such as telephone, email, online request, or message, depending on what is available at the time. A booking is not confirmed until we have accepted the request and, where required, provided confirmation of the date, estimated scope, and price or pricing basis. The garden maintenance appointment may be scheduled subject to availability, weather conditions, access requirements, and the suitability of the requested service.

When you make a booking, you agree to provide accurate and complete information about the property, the work required, access arrangements, parking limitations, pet considerations, and any known hazards. If the information supplied is incomplete or inaccurate, we may need to amend the quote, reschedule the work, or decline to carry out the service. We are entitled to rely on the information you provide when preparing the quotation and planning the appointment.

The customer is responsible for ensuring that someone with authority is available to approve access, confirm the work if needed, and answer reasonable questions on the day. Where no one is present, we may proceed only if prior permission has been given. If the site is inaccessible, unsafe, or materially different from what was described, we may postpone the service and charge a call-out or waiting fee where reasonable.

Prices and Payment

Our prices are normally based on the estimated time, labour, equipment, and any special waste handling or materials needed for the job. Unless otherwise stated, all quoted prices are in pounds sterling and may be subject to VAT where applicable. If the work changes during the visit, for example due to additional overgrowth, unexpected waste volume, or extra labour, we may revise the final charge after explaining the reason for the adjustment.

Payment terms will be confirmed at the time of booking or on the invoice. We may request full payment in advance, a deposit, payment on completion, or staged payments for larger jobs. If payment is due on completion, it must be made promptly using the agreed payment method. We reserve the right to suspend or withhold further services until outstanding balances are settled in full.

If you fail to make payment by the due date, we may charge interest and recovery costs to the extent permitted by law. Any administrative fees, bank charges, or collection expenses arising from late or failed payments may also be passed on where reasonable. If a payment is disputed, you must notify us promptly and provide details so we can review the issue in good faith.

Liability and Service Limitations

We will use reasonable skill and care when carrying out all gardeners St Giles services. However, gardening work can involve natural variation, hidden defects, underground obstacles, brittle growth, and changing weather conditions. For that reason, we cannot guarantee exact results where outcomes depend on plant health, soil condition, previous maintenance, or factors outside our control. Any advice given is general in nature and should not be treated as a guarantee of future performance.

We are not responsible for pre-existing damage, decay, structural weakness, pest infestation, disease, or issues that were not reasonably visible before the work began. Where we identify a possible risk, we may choose to stop or modify the work to avoid damage or injury. If you request that we continue against our recommendation, you accept responsibility for the resulting risk except where caused by our negligence.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to that, our total liability for direct loss arising from any single incident or contract will be limited to the amount paid, or payable, for the relevant service unless otherwise required by law. We are not liable for loss of profit, loss of business, or any indirect or consequential loss.

Customer Responsibilities

You must ensure that the area to be worked on is reasonably safe and that any known hazards are disclosed in advance. This includes concealed cables, irrigation systems, fragile ornaments, uneven surfaces, loose paving, aggressive animals, or hidden utilities. We may assume that any area not specifically flagged as dangerous may be worked on in the normal way. If there is a risk of damage, we may pause the work until the issue is resolved.

You are also responsible for protecting items that you wish to keep away from the work area, such as outdoor furniture, ornaments, toys, pots, and personal belongings. Although we will take reasonable care, we cannot be responsible for items left in the path of machinery or pruning work if they were not identified before the job started. Please remove or secure valuable items before the visit where possible.

Any plants, turf, or materials supplied by you remain your responsibility unless we expressly agree otherwise. We do not accept responsibility for poor-quality supplied materials, incorrect plant selection, or instructions that are inconsistent with best horticultural practice. If you ask us to follow a method or use a product that we believe is unsuitable, we may decline or note the request in writing before proceeding.

Complaints, Delays, and Force Majeure

If you are dissatisfied with any part of the service, you should notify us as soon as possible so the issue can be reviewed. We may ask for photographs, a description of the concern, and any relevant booking details. Where appropriate, we will investigate the matter and, if justified, may offer a remedy such as a return visit, partial refund, or another reasonable solution. Complaints must be raised within a reasonable time after the service is completed.

We are not liable for delays or failure to perform our obligations where such delay is caused by events beyond our reasonable control. This may include severe weather, flooding, fire, strikes, supply shortages, transport disruption, illness, government restrictions, or utility failure. If a force majeure event prevents us from completing the work, we will attempt to rearrange the service or, where appropriate, refund amounts paid for work not carried out.

Our failure to enforce any right under these terms at any time does not mean that we waive that right in the future. If any part of these terms is found to be invalid or unenforceable, the remaining terms will continue in full force. Any variation to these terms must be agreed in writing by both parties. Verbal statements made before booking do not override the written terms unless confirmed by us in writing.