Terms And Conditions

Gardeners St Giles Terms and Conditions of Service

These Terms and Conditions govern the provision of gardening and related services by Gardeners St Giles to residential and commercial customers within its service area in the United Kingdom. By making a booking, accepting a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means any individual, company, or organisation requesting or receiving services from Gardeners St Giles.

Company means Gardeners St Giles, providing gardening and related services.

Services means any gardening, grounds maintenance, landscaping, clearance, planting, lawn care, or other related work agreed between the Company and the Customer.

Service Area means the general area within which the Company offers gardening services, as determined by the Company from time to time.

Agreement means the contract formed between the Customer and the Company as outlined in these Terms and Conditions, together with any quotation, written confirmation, or schedule of work.

2. Scope of Services

The Company provides a range of gardening and grounds maintenance services, which may include but are not limited to grass cutting, hedge trimming, pruning, planting, garden clearance, waste handling in accordance with regulations, and seasonal garden care. The exact scope of work for each booking will be as described in the quotation or confirmed arrangement between the parties.

The Company reserves the right to decline work that falls outside its usual gardening activities, is unsafe, or cannot reasonably be carried out with the tools and equipment available. Any adjustment to the agreed scope of services must be confirmed by the Company before additional work is undertaken.

3. Booking Process

3.1 Initial enquiry

Customers may request services by contacting the Company through its accepted channels of communication. The Customer should provide accurate information regarding the type of gardening work required, the property size, access arrangements, and any relevant conditions affecting the work.

3.2 Quotations and estimates

The Company may provide a quotation or estimate based on the information supplied or following a visit to the property. Quotations are generally provided for a specific list of tasks and may be subject to revision if the information provided by the Customer is incomplete or inaccurate, or if site conditions differ from those reasonably expected.

Unless otherwise stated, quotations remain valid for a limited period as indicated by the Company and may be withdrawn or amended at any time before acceptance.

3.3 Acceptance and confirmation

A booking is considered accepted and an Agreement formed when the Customer confirms they wish to proceed with the quotation or proposed services and the Company confirms the booking, including the date or schedule for the work. Confirmation may be provided verbally or in writing, depending on the method of communication used.

3.4 Regular and one-off services

The Company may offer both one-off visits and regular maintenance schedules. For regular services, the frequency, day, and approximate time window will be agreed in advance where possible. The Company reserves the right to adjust visit dates and times where necessary, giving reasonable notice where practicable.

4. Access and Customer Obligations

The Customer must ensure that the Company has clear and safe access to the property and the areas where work is to be carried out at the agreed time. This includes providing any necessary access codes, keys, or entry instructions and ensuring that pets or occupants do not prevent or obstruct the work.

The Customer must advise the Company of any known hazards or special requirements on site, including but not limited to fragile surfaces, underground cables or pipes, water features, or any plants or fixtures that must not be disturbed.

If adequate access is not provided and the Company is unable to perform the scheduled work, the visit may be treated as a late cancellation and a charge may be applied in accordance with the cancellation terms below.

5. Payments and Charges

5.1 Pricing

Prices for services will be set out in the quotation or otherwise agreed between the Company and the Customer before work commences. Prices may be based on hourly rates, a fixed fee, or a combination of both, depending on the nature of the work.

5.2 Payment terms

Unless otherwise agreed, payment is due upon completion of the services or within the payment period stated on the invoice. The Company may require payment in advance or a deposit for larger projects, materials, or special orders.

Payments must be made using the methods accepted by the Company at the time of invoicing. The Customer is responsible for ensuring that payments are made on time and in full.

5.3 Late payment

If payment is not received by the due date, the Company reserves the right to charge interest on overdue amounts at the maximum rate permitted by applicable law, and to recover any reasonable costs incurred in collecting overdue payments. The Company may suspend or cancel further services until all outstanding sums are paid in full.

5.4 Variations and additional work

Where the Customer requests additional work not included in the original quotation, or where extra work is required due to unforeseen site conditions, such work will be charged at the Companys standard rates, or as otherwise agreed, and may be invoiced separately.

6. Cancellations, Rescheduling, and Delays

6.1 Customer cancellations

If the Customer wishes to cancel or reschedule a booking, they must provide as much notice as reasonably possible. The Company may specify a minimum notice period for cancellations. Where insufficient notice is given, the Company reserves the right to charge a cancellation fee, which may reflect time reserved for the booking, administrative costs, and any non-refundable expenses incurred.

6.2 Company cancellations

The Company will use reasonable efforts to carry out services on the agreed dates and times, but these may be subject to change due to weather conditions, staff availability, transport issues, or other circumstances beyond the Companys control. In such cases, the Company will endeavour to notify the Customer and to reschedule the work within a reasonable time frame.

6.3 Weather and safety

Gardening work is subject to weather conditions. If conditions are unsafe or unsuitable for the planned work, the Company may suspend, modify, or postpone the service. The Company is not liable for any loss resulting from reasonable weather-related cancellations or delays.

7. Waste Handling and Environmental Regulations

7.1 Green waste

The Company will manage green waste such as grass cuttings, leaves, and prunings in accordance with applicable UK waste and environmental regulations. The handling, removal, and disposal of waste will be as agreed in the quotation or arrangement with the Customer. Where waste removal is included, additional charges may apply depending on the volume and type of waste.

7.2 Non-green waste

The Company is not responsible for removing non-garden waste, hazardous materials, or items such as soil contaminated with foreign matter, unless specifically agreed in advance. Where non-green waste removal is requested and accepted, this may be subject to additional fees and regulatory requirements.

7.3 Composting and on-site disposal

Where appropriate and agreed, the Company may place green waste in the Customers compost heap, garden waste bin, or another suitable location on the premises. The Customer is responsible for ensuring that any on-site disposal complies with local regulations and that bins or compost areas are available and accessible.

8. Customer Property and Site Condition

The Customer is responsible for ensuring that the property and garden areas are in a condition that reasonably permits the safe and efficient performance of the services. This may include clearing excessive obstacles, securing pets, and ensuring that valuable or fragile items in the work area are moved or protected.

The Company will take reasonable care when working on site; however, the Customer should notify the Company of any areas of particular concern. The Company is not liable for damage caused by pre-existing defects or weaknesses in buildings, structures, fixtures, or surfaces.

9. Liability and Insurance

9.1 Limitation of liability

The Company will exercise reasonable skill and care in performing the services. However, to the fullest extent permitted by applicable law, the Companys total liability for any loss or damage arising out of or in connection with the services, whether in contract, tort, or otherwise, is limited to the total fees paid or payable by the Customer for the specific service giving rise to the claim.

The Company is not liable for any indirect or consequential loss, loss of profit, loss of enjoyment, or loss arising from delays or cancellations outside its reasonable control.

9.2 Exclusions

Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under UK law.

9.3 Insurance

The Company will maintain appropriate insurance cover in respect of its gardening operations, including public liability insurance, in accordance with industry standards. Evidence of insurance may be made available upon reasonable request.

10. Complaints and Service Standards

The Company aims to provide a professional gardening service within its service area and to address any concerns promptly. If the Customer is dissatisfied with any aspect of the services, they should raise the issue with the Company as soon as reasonably possible, providing details of the concern and allowing the Company an opportunity to inspect the work and, where appropriate, to remedy the issue.

Complaints raised after a significant delay, or after alterations have been made by the Customer or a third party, may be more difficult to assess and may not be accepted as valid grounds for remedial work or refund.

11. Health, Safety, and Conduct

The Company will conduct its gardening activities with due regard to health and safety requirements. Customers and any occupants at the property must not interfere with tools or machinery and should keep a safe distance from work areas while services are being carried out.

The Company reserves the right to withdraw its operatives from the property if they encounter abusive behaviour, unsafe conditions, or any situation that reasonably threatens their safety or wellbeing. In such cases, the visit may be treated as a cancellation and charges may apply.

12. Data Protection and Privacy

The Company may collect and process personal information necessary to arrange and deliver gardening services, including names, addresses, and contact details. Such information will be handled in accordance with applicable UK data protection legislation and used only for legitimate business purposes, such as managing bookings, providing invoices, and communicating about services.

The Company will not sell personal information to third parties. Information may be shared with trusted partners or service providers only where required to deliver the contracted services or to comply with legal obligations.

13. Changes to Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or its operations. The latest version will apply to new bookings and to ongoing services after reasonable notice has been given to the Customer. Continued use of the services following such notice will constitute acceptance of the updated terms.

14. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation, whether in contract, tort, or otherwise.

15. General Provisions

15.1 Entire agreement

These Terms and Conditions, together with any written quotation or confirmation of booking, constitute the entire agreement between the Customer and the Company in relation to the provision of services and supersede any prior discussions, understandings, or representations.

15.2 Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall remain in full force and effect.

15.3 No waiver

Failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

15.4 Assignment

The Customer may not assign, transfer, or sub-contract any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer its rights and obligations where reasonably necessary as part of its business operations.

By booking or continuing to receive gardening services from Gardeners St Giles, the Customer confirms that they have read, understood, and agree to these Terms and Conditions.